Appointments & Referrals
Our office hours are Monday- Friday our hours are 9:00am to 5:00pm. On Saturdays and Sundays, Dr. Lane can be reached through the answering service. The office is closed daily from 12 to 1:00 PM and on Thanksgiving Day, Christmas Day, and New Year’s Day.
Patients are scheduled by appointment only. Appointments can be made by calling during our office hours. It is helpful to schedule check-up appointments 2-3 months in advance. We will make every effort to arrange appointment times that are convenient for your busy schedule.
If your child is ill and you wish to have him/her seen that day, it is best to call early in the morning so that we may accommodate your scheduling needs.
Your appointment is reserved exclusively for you. We ask that you arrive for your appointment 10-15 minutes early so there is time to park and check-in with our receptionist. Patients arriving late for appointments may be asked to reschedule, so that the remainder of the day’s patients can be seen on time. If you are unable to keep your appointment, please give at least 24 hours notice so that another patient may be given that appointment time. You may be billed a “no show” fee for appointments that are not cancelled in a timely manner.
Billing & Insurance
Billing and insurance questions should be directed to Rosie Nolot, our office manager.
Our office is a health care provider for most major health plans. When you call to schedule an appointment, please verify that we are participants in your plan.
Please bring your current insurance card with you to every visit. Our office will file your insurance claim if we are approved providers of your insurance plan. In the absence of a current insurance card, you will be asked to pay in full at the office and file with your insurance company yourself.
Our fees are standardized and are based upon time spent and severity and complexity of the visit. Payment is due when services are rendered unless other arrangements have been made in advance. All co-payments, co-insurance and deductibles are collected at the time of service. For your convenience, we accept Visa and MasterCard.
Prescriptions & Refills
Please call during normal business hours for prescription refills. In general, we will not approve telephone refills for patients who have not had a complete physical examination within one year. Have the following information available when calling the office: your child’s name, the name of the drug, the dosage of the prescription, and the pharmacy name and telephone number. Please allow 24 hours for the prescription to be called in.
With the exception of eye drops (called in at the nurse and physician’s discretion), we do not prescribe antibiotics over the telephone. We also do not prescribe controlled substances (such as narcotic pain medications or many behavioral medications) over the telephone.
If your child has a true emergency (such as a seizure or major trauma), call 911.
Please call between 9:00am and 5:00pm Monday through Friday to schedule appointments, to request prescription refills, or to ask brief medical questions. The phones tend to be busiest in the early morning, especially on Mondays and Fridays. For your convenience, you may wish to wait until the afternoon for issues that do not require immediate attention.
We have nurses available by telephone to answer many of your questions. They are specifically trained to counsel you, following AAP guidelines regarding well baby and child care. They can also advise you on the care of an ill child and help determine if your child needs to be seen by a physician.
Subspecialty Treatments & Programs
Our practice provides general pediatric care from birth through adolescence. We are available for preventative care (check-ups), illness and injuries, behavioral issues and adolescent health concerns. Dr. Lane also has special interest in international and domestic adoption medicine.